Branch Officer

Are you an experienced customer care professional looking to make a meaningful impact within the insurance sector? We’re seeking a dedicated and skilled individual to join our friendly Network team as a branch officer.

You will:

• Step in to support senior staffing needs as required, ensuring smooth customer service operations across the network.


• Handle customer inquiries, provide quotations, renew policies and follow up existing and prospective clients with a high level of care and professionalism.


• Collaborate with our team to deliver exceptional service and maintain our reputation for excellence.

What we’re looking for:

• An Advanced level of education or higher or similar qualification/s.


• At least 2 years’ experience in the insurance industry.


• Fluency in written and spoken Maltese and English.


• A proactive and flexible attitude with the ability to step into roles as needed.


• Excellent communication skills and a customer-first mindset.


• A team player who thrives in a dynamic, supportive environment.


• In possession of a valid driving licence.

Benefits and perks
You will be joining a highly reputable organisation that is known for the excellent training that it provides. You will enjoy working in an environment that offers a good work-life balance and provides opportunities for career progression. Benefits include:

• Generous remuneration package
  
  
  
  • Competitive salary.
  
  
  • Exclusive discounts: Save on insurance products, gym memberships, retail outlets and more.
  
  
  • Clothing allowance: Financial support for purchasing work attire.
  
  
  • Use of company car and petrol allowance.
  
  
  
  


• Work-life balance
  
  
  
  • Shorter week: Enjoy the benefits of a 4-day work week.
  
  
  • Child sick leave: Additional special paid child sick leave and utilisation of own sick leave to care for sick child.
  
  
  • Carers’ leave: Additional special paid leave to care for sick relative.
  
  
  
  


• Health and wellbeing
  
  
  
  • Comprehensive insurance coverage: Includes life, personal accident and health insurance.
  
  
  • Consultation Clinic: Monthly on-site General Practitioner to address employee health and wellness needs.
  
  
  • Mental health support: Confidential access to mental health support at company’s expense.
  
  
  • Eye test: VDU eye test for employees who make use of electronic equipment.
  
  
  
  


• Career development
  
  
  
  • Educational support: Study support and additional leave for study and exams.
  
  
  • Memberships: reimbursement for professional membership fees.
  
  
  • Bonus: Qualification allowance upon obtaining certain qualifications.
  
  
  
  


• Training and professional development
  
  
  
  • Training: Regular training sessions held by experienced in-house trainers and professional training providers.
  
  
  • Online training: Access online courses and resources including CPD training sessions.
  
  
  • Seminars and conferences: Participate in industry seminars and conferences to stay updated on the latest trends and network with professionals.
  
  
  
  


• Community and social engagement
  
  
  
  • Social events: Join our fun and engaging social events.
  
  
  • Volunteering leave: Paid leave for volunteering activities.
  
  
  • Corporate social responsibility: Opportunity to support and impact social and environmental causes.
  
  
  
  

If you’re ready to take on this exciting role and bring your customer care expertise to our team, we’d love to hear from you! Apply today to become part of a company that values your skills and offers great rewards.

Equal opportunities
GasanMamo is committed to a policy of equal opportunities in all aspects of employment and encourages applications from all the community, irrespective of race, religion, gender, disability, age or sexual orientation.
GasanMamo Insurance - KMP-95881