Customer Care Clerk

We are a well-established furniture company based in Msida, seeking a mature and responsible individual to join our team in an administrative role.

This is a full-time or part-time position, with the possibility of working full-time reduced hours.

Key Responsibilities:

• Handling customer claims for damages and repairs


• Following up with clients and ensuring timely resolution


• Logging claims and overseeing the after-sales process


• Booking technician visits and ordering replacement parts


• Managing paperwork and overseeing internal processes


• Collaborating with the team to ensure a smooth workflow

Requirements:

• Fluent in both English and Maltese (spoken and written)


• Strong organizational and communication skills


• Knowledge and experience in using Microsoft Office software, especially Excel


• Experience with Shireburn software is an asset


• Previous experience in customer care or claims handling is a plus


• Ability to work independently with attention to detail


• Positive and professional attitude

Form - KMP-95869