Implementation & Support Specialist

Diligex

Job Ref: KMP-55329

Diligex Logo

Basis

Full-Time

Apply by

14-Oct-2020

facebook social media iconlinkedin social media iconreddit social media icon
Responsibilities:

  • To provide application support to Diligex customers via telephone, email and remote connection tools

  • To prioritise and manage issues alongside the product team, updating them as required

  • To arrange, install and configure Diligex products on customer site and internal equipment

  • Manage a helpdesk shared mailbox and ensure all emails are replied to or forwarded to the relevant colleague within 30 minutes of being received

  • Continually improve knowledge by liaising with other staff members to gain knowledge where the knowledge isn’t currently present

  • Gather business requirements as necessary and apply detailed working knowledge of Diligex’s products and features to support the customer’s business processes

  • Recommend implementation of features and functions where appropriate

  • Report enhancement requests and issues on behalf of the customer

  • Assist with identification of risks, and with development of mitigation or avoidance plans

  • Carry out implementation activities in line with standard implementation processes that lead to go-live of products in customer production environments – such as but not limited to data migrations

  • Provide post-go-live support


Skills:

  • A degree / equivalent professional qualification in computer science / information technology, AML / CFT compliance, or related discipline is preferred

  • Previous experience in carrying out a similar role

  • Technical / working knowledge of Microsoft’s products such as Microsoft IIS and Microsoft SQL (T-SQL)

  • A significant level of computer literacy included but not limited to Word, Excel, PowerPoint

  • Able to prioritise and manage own workload

  • Able to communicate efficiently both with internal staff and customers

  • Understanding of business analysis and process workflow design skills

  • Ability to communicate technical concepts to non-technical staff

  • Ability to work independently and collaboratively towards customer deliverables

  • Comfortable and willing to be a hands-on contributor

  • Aptitude for data analysis and reporting

  • Energy, drive and a passion for delivering true business value


Diligex - KMP-55329

⚠️ This job is expired and cannot be applied to!