IT Support Officer

About Us
Michael Debono Ltd (MDL) is part of the Debono Group, a multifaceted Group of companies with a keen focus on the mobility sector. The company aims to deliver business growth by tapping into innovation that really impacts the lives of consumers.

The product offering is composed of passenger and commercial vehicles, motorbikes, vehicle parts and accessories and aftersales services. The company also offers consumers a range of consumer finance solutions to fund the acquisition of their vehicles.

To work across a broad range of technologies and liaise across multiple business areas of the company; supporting incidents, issues and requests.

Key Result Areas and Accountabilities

• Documenting new and existing setups


• Upgrading processes


• Assist in the creation of and following of defined processes for incident logging


• Ensuring tasks are completed and resolved within agreed service levels and Identify potential changes and system improvements


• The appointed candidate will be accountable for documenting technical issues and solutions for future requirements


• Tracking issues with vendors and service providers to successful completion


• Provide feedback for continuous improvement of the incident tracking process as well as maintenance of the Company’s shared file system


• Following successful training, the IT Support Officer shall be the appointed on-site application champion for ERP, CRM and cloud-connected platforms


• S/he will be responsible also for asset management including purchasing of technology-related assets, both new or under replacement schedule


• In charge of the identification of systems which will bring improvement to the business operation whilst consistently providing status updates to the IT Operations Manager


• Any other additional duties that may be assigned by one’s superior from time to time

Required Skills

• Minimum of two years experience in a similar technical role


• Qualified in IT at certificate / diploma level


• Strong knowledge of Microsoft IT operating systems and Office applications


• Excellent communication skills


• Ability to work well in a team, as well as individually, with limited supervision


• Willingness to learn and keep up to date with technology


• Team player with a proactive approach to work


• Have Microsoft Office365 experience would be desirable


• Possess a driving license and use of own car


• Be fluent in English and Maltese

What We Offer

• Competitive remuneration package


• Health insurance


• Employee referral scheme


• Weekly breakfast


• Monthly treats


• Employee discounts

Debono Group - KMP-93763