Front Office Agent

db Group, Malta’s leader in hospitality and leisure sector. The group is distinguished and well-established leader in Malta's hospitality and leisure sector, known for its exceptional portfolio and commitment to excellence. Our hospitality portfolio features the renowned db Seabank Resort & Spa and db San Antonio Hotel & Spa, both offering unparalleled experiences and luxurious accommodations. Additionally, we hold development licences and manage outlets for globally recognised brands such as Hard Rock and Starbucks, enhancing our diverse and dynamic offerings. Our culinary ventures are a testament to our dedication to providing exceptional dining experiences. We offer a variety of distinguished restaurants, including Aki, Amami, Nine Lives, Blu Beach, Westreme, Loa, Tora, and Manta, each showcasing unique cuisines and atmospheres.

We are currently looking for a Front Office Agent to join our team at db San Antonio Hotel & Spa.

The Job
The Front Office Agent is responsible for checking-in and checking out guests at the hotel.
Manage online, telephone and in-person room reservations.
Respond to guests’ issues and complaints in a friendly manner.
Promote all Hotel Sales and in-house facilities.
Provide good filing system, accurate end of shift hand over.
Organize desk and front office reception area.
Ensure that all reservations and cancellations are processed efficiently.
Report any maintenance, breakage, or cleanliness problems to the relevant manager.
To administer the general petty cash system and float in an accurate manner.

Job Requirements
Previous experience in working as a Front Office Agent / Receptionist is a must.
Good verbal and written communication in English and any other language, preferably German, French or Polish.
Good time management.
Willing to work on a shift basis including weekends and public holidays.
Adheres to hotel’s grooming and appearance standards with professionalism and attention to detail.
Demonstrates a high level of self-motivation, taking the initiative to perform tasks independently and efficiently.

Why Join Us?
At db San Antonio Hotel & Spa, we offer a supportive and engaging work environment with opportunities for growth and development. As a Front Office Agent, you will have the chance to work in a vibrant hospitality setting where your contributions are valued and recognised.

To Apply
Please click on the apply button below and submit your CV. We look forward to hearing from you!
db Group - KMP-94525