ICT Support Officer

JobsPlus permit number 743/2023.

The ICT Support Officer at the Court Services Agency will perform the following duties at the Court Services Agency / Courts of Justice – Malta. The same duties may also be required to be performed at the Gozo Courts as directed by the Chief Executive Officer.

The duties include:

• Raising requests for the provision or termination of ICT services;


• Providing technical support and assistance to users in using applications and perform 1st level support activities;


• Providing technical support and assistance to users related to printing, scanning and backups among others;


• Installing, inspecting and maintaining computer hardware and software as required and in accordance with established standards, policies and directives;


• Accurately perform requests for add-ons, moves, deletions and changes to personal computers, peripherals and network connections in a timely manner both on-site and off-site;


• Installing line of business software as required and in accordance with established standards, policies and directives;


• Assist with the setting up, maintenance and repair of computers, audio-visual equipment, computer-linked equipment and communications equipment;


• Administering and providing support for web portals and Intranets / Extranets in use at the Court Services Agency;


• Maintaining ICT supplies storage, inventory and deliveries and assisting in the writing off of obsolete hardware;


• Assist in generating and maintaining ICT-related statistics, reports, checklists and other documentation as necessary;


• Carry ICT-related administrative duties that include filing, record keeping and report writing;


• Assist in record keeping related to ICT asset management;


• Keep users informed of any system enhancements;


• Install Audio / Visual Equipment, Public Address System, Video Conferencing Systems (both fixed and mobile), security equipment and digital recording equipment in the Halls and other premises at the Courts of Justice or any other building where Court sittings are held;


• Shift existing equipment from Chambers into Courts Halls;


• Ensure the proper recording of Court sittings via any means in all Halls and premises;


• Ensure the proper functioning of the Public Address system, Video Conferencing systems (both fixed and mobile), security equipment, digital recording equipment and any other equipment) ensure that the Court Halls’ equipment and the office equipment, including the Public Address system, Video Conferencing systems (both fixed and mobile), security equipment and digital recording equipment are kept in a good state of maintenance and that repairs are carried out on the same equipment;


• Coordinate with ICT Stakeholders such as the Malta Information Technology Agency and the Chief Information Officer in order to solve problems regarding connections for cross-border Video Conferencing and CCTV equipment and any other ICT matters;


• Troubleshoot and provide solutions for any needs arising during Court sittings and work under high-pressure circumstances;


• Performing other ICT-related works or projects as assigned by superiors;


• Carry out any other duties as directed by the Chief Executive Officer of the Court Services Agency.

Salary and contract information
The salary for the post of ICT Support Officer is in Grade 5 of the CSA Salary Structure which, at 2024 rates is €20,193 per annum, rising by annual increments of €438 up to a maximum of €24,135. The post of ICT Support Officer attracts a class allowance of €800 per annum.

Contract type: Indefinite.

Probationary period: 6 months.

Qualifications and / or experience required
By the closing time and date of the call for applications, applicants must be:

i) Citizens of Malta; or

ii) Citizens of other Member States of the European Union who are entitled to equal treatment to Maltese citizens in matters of employment by virtue of EU legislation and treaty provisions dealing with the free movement of workers; or

iii) Citizens of any other country who are entitled to equal treatment to Maltese citizens in matters related to employment by virtue of the application to that country of EU legislation and treaty provisions dealing with the free movement of workers; or

iv) Any other persons who are entitled to equal treatment to Maltese citizens in matters related to employment in terms of the law or the above-mentioned EU legislation and treaty provisions, on account of their family relationship with persons mentioned in paragraph (i), (ii) or (iii); or

v) Third-country nationals who have been granted long-term resident status in Malta under regulation 4 of the 'Status of Long-Term Residents (Third Country Nationals) Regulations, 2006' or who have been granted a residence permit under regulation 18(3) thereof, together with family members of such third country nationals who have been granted a residence permit under the 'Family Reunification Regulations, 2007'; or

vi) In possession of a residence document issued in terms of the 'Residence Status of United Kingdom Nationals and their Family Members in Malta in accordance with the Agreement on the Withdrawal of Northern Ireland from the European Union and the European Atomic Energy Community Regulations'.

The advice of the Citizenship Unit within the Community Malta Agency and the Expatriates Unit within Identità should be sought as necessary in the interpretation of the above provisions.

The appointment of candidates referred to at (ii), (iii), (iv) and (v) above would necessitate the issue of an employment licence in so far as this is required by the Immigration Act and subsidiary legislation. Jobsplus should be consulted as necessary on this issue.

And;

• Adequately proficient, both verbally and written, in the Maltese and English languages (Level C1 / C2 of the Common European Framework of Reference for Languages);

And;

• In possession of a recognised qualification at MQF Level 4 with a minimum of 60 ECTS / ECVET credits or equivalent, in Computing and / or ICT or a comparable professional qualification; Or


• Have a minimum of 3 years experience in an ICT-related role and in possession of ICT-related certificates;

And;

• Be of conduct which is appropriate to the post applied for and must produce a Certificate of Conduct issued by the Criminal Records Office or other competent authority not earlier than one (1) month from the date of application.

Qualifications at a level higher than that specified above will be accepted for eligibility purposes, provided they meet any specified subject requirements.
Court Services Agency - KMP-95590