Customer Support / Front Desk Replacement

  • Basis:  Part-Time
  • Closing Date:  29 Jun, 2020
  • Job Ref:  KMP-53802

Job Description

Who are we!
Centrecom has over 30-years history of service excellence in various industries. Our strengths encompass IT infrastructures, voice technology, call centre operations, back office services and specific aviation industry applications such as reservations, ticketing, refunds, customer support, baggage services, loyalty programmes, crisis management, complaint management, medical coordination and flight disruption management.

Our Agents offer customer care services via phone and emails from our call centre or face to face from our Customer Support Offices / Hubs around Malta. This position offers the possibility to do both! If you are an individual who enjoys meeting different people daily and passionate about Customer Care, this job is perfect for you!

Why work with us?

  • We are a dynamic and innovative company and we seek candidates who have the same spirit
  • You will be joining a company that values its employees and invests in career growth.
  • You will receive an hourly basic pay plus, performance bonuses, allowances and other benefit schemes
  • You will work with a team of professionals who are available to help you navigate and grow.

Ideal candidates will be working shifts primarily at our call centre in Mosta and occasionally also cover shifts in our service hubs on a replacement basis.

We require candidates who do not have any commitments during the below hours and are available to be rostered on:

  • Mondays and Wednesdays between 08:00 – 19:30
  • Tuesdays, Thursday and Fridays between 08:00 – 16:30
  • Saturdays from 08:00 till 13:30

This position is based on 20 or 30hours a week. It offers incentive bonuses, employee benefit schemes, guaranteed allowance for replacing the existing agents (if applicable), paid training for the first couple of weeks of employment and an amazing team of leaders who are always available to help you navigate and grow within the company.

Requirements:

  • Excellent command of both Maltese and English, spoken and written is a must;
  • Basic computer knowledge, preferably in possession of an ECDL certificate;
  • Previous experience in customer care.