Sales Agent

About us
Britannia Services Ltd is Malta’s leading company offering holiday packages and tours, individual travel, long haul, cruises, honeymoon packages, insurance and more. Our success story is attributed to our core values: honesty, exceptional service, and reliability.

About the job
We are seeking an enthusiastic and results-driven Sales Agent to join our dynamic team. As a key player in our Sales department, you will be responsible for promoting our diverse range of products and managing travel arrangements tailored to our clients' needs. You will act as a trusted advisor, helping clients plan memorable and stress-free travel experience

Key responsibilities:

• Process bookings and manage reservations efficiently.


• Monitor and follow up on bookings to ensure smooth operations.


• Cross-sell travel products and services when appropriate.


• Collaborate with product Development team to coordinate tour logistics.


• Assist clients in booking insurance policies.


• Design personalized itineraries based on clients' interests and preferences.


• Travel abroad as needed for business-related purposes.


• Handle customer inquiries and complaints professionally, ensuring timely resolution.


• Promote the company’s tours through multiple marketing channels.


• Gather customer feedback for continuous improvement.


• Manage administrative duties related to tour operations.

Required skills and responsibilities:

• Bachelor’s degree in Tourism, Hospitality, Business Administration, or a related field (preferred).


• Minimum 2 years of experience in the tourism or hospitality industry.


• Strong team player with excellent interpersonal skills.


• Outstanding communication and customer service abilities.


• Fluency in Maltese and English (additional languages are an advantage).


• Exceptional organizational and time-management skills.


• Ability to think critically and solve problems efficiently.


• Personal travel experience will be considered an asset.

What we offer
We offer an attractive remuneration package, rewarding your hard work and contribution to our success. If you’re passionate about travel, thrive in a fast-paced environment, and want to be part of a leading travel company, we’d love to hear from you!

Application process
Britannia Services Limited is an equal opportunity employer and is committed to creating an inclusive working environment with a diverse workforce. We welcome qualified applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other any other dimension of diversity.
Britannia Services Ltd - KMP-94327