Flight Reservations Specialist

About Us
Britannia Services Ltd is a leading Tour Operator in Malta offering Tours, holiday packages, individual travel, long haul, cruises, honeymoon packages, insurance and more. Our success story is attributed to our core values - honesty, excellent service, and reliability. Britannia Services Ltd offers its services from its Head office in Hamrun, with branches in Valletta and Mosta as well as from its authorised agent in Gozo.

Overview
The Flight Reservations Specialist will manage all back-office responsibilities related to flight bookings for our clients, with a particular focus on group bookings. The ideal candidate possesses an analytical mindset, strong attention to detail, and expertise in airline reservation systems.

Responsibilities

• Coordinate and manage group flight bookings ensuring optimal itineraries and rates while liaising with airlines for group rates and concessions;


• Navigate and utilize various airline reservation systems efficiently to check availability, request and secure the best deals, book flights, maintain deadlines for release dates, payments, name insertions, ticketing, check-ins and booking any special requirements;


• Maintain detailed records of all flight bookings, ensuring accuracy and providing regular updates and reports to senior management;


• Proactively manage flight changes, cancellations, or rescheduling as required by clients or resulting from airline adjustments;


• Consistently update knowledge pertaining to airline policies, group offers, global travel events, and potential flight disruptions;


• Collaborate with other back-office teams to ensure integrated travel solutions, sharing data, and insights as necessary; and


• Efficiently address any issues or discrepancies related to flight bookings or reservations, ensuring minimal disruption to clients.

Skills and Experience

• Proven experience in flight booking or travel consultant roles, with an emphasis on group bookings;


• Proficiency in using airline reservation systems such as Amadeus, Sabre, or similar;


• Strong analytical and problem-solving skills;


• Ability to work independently, handling multiple tasks simultaneously in a fast-paced environment;


• Calm under pressure;


• Excellent verbal and written communication skills;


• Fluent in written and spoken English; and


• The ability to work long hours and on weekends on ad hoc occasions.

The remuneration package will be competitive and aligned with the candidate's experience and qualifications.

Britannia Services Limited is an equal-opportunity employer and is committed to creating an inclusive working environment with a diverse workforce. We welcome qualified applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.
Britannia Services Ltd - KMP-95927