Job Description
Kick-start your career in the online gaming world and experience the very latest in technology and innovation.
Do you see yourself as one of those ‘out-of-the-box thinkers’, ‘technical masterminds’, ‘outstanding creatives’, or ‘mind-boggling number crunchers’? If so, we want to welcome you to the Betway family and celebrate what makes you unique!
Our global customer base is exploding and we need your skills to support us on this exciting journey! Don’t look back and submit your application before the opportunity passes you by.
The department
Our foreign customer service teams consist of specialist hosts who have knowledge and understanding of the customers within their specific regions. These highly skilled and professionally trained hosts deliver the same levels of service, but in multiple foreign languages. German, Dutch, Italian, French, Swedish, Finnish, Norwegian, Greek, Russian, Japanese, Spanish and Portuguese are among some of the many languages we sustain.
Customer welfare is forever at the forefront of our strategy at Betway. We want to ensure all of our customers enjoy our products in a safe and responsible gambling environment.
Purpose of the role
This is a very exciting role within the growing Customer Support Department at Betway. Operating within the e-commerce industry, we provide excellent services to our international clients and their businesses.
The core element of Betway are our people, as we recognize that the employees are the driving force of the business, hence we ensure that we employ individuals with high potential allowing them to develop their career and themselves within the business.
You will be responsible for:
- Providing world-class customer service by responding to customer queries by telephone, email, and online chats in first language German and / or second language being English, where applicable.
- Assist on tasks within other regions by using company translation tools provided, this is only if all tasks on the product that you are scheduled to work on have been completed.
- Processing and resolving of incoming and outgoing contacts in a multimedia environment.
- Processing pertinent information into relevant databases.
- Completion of tasks assigned during shift.
- Customer relationship building and management as well as cross selling of products and services.
- Problem solving tasks during shift.
- Handling and taking full responsibility for customer related queries.
- Excellent time management and adherence to schedule.
- Performing extra tasks given by managers / shift supervisors as required.
This job description is not intended to be an exhaustive list of responsibilities. The job holder may be required to complete any other reasonable duties to achieve business objectives.
You will have:
- German as a first / native language – strong written and verbal communication skills.
- Fluency in English – strong written and verbal communication skills.
- Valid work permit for Malta.
- Availability to work on 24/7 shift patterns.
It would be a bonus if you also have:
- Minimum of high school qualification.
- Similar work experience post qualification.
Person specifications:
- Resilience.
- Quality focus.
- Ownership and accountability.
- Organizing and planning.
- Critical thinking.
- Stress tolerance.
