Senior Customer Solution Agent (m/f/x) (German & English Speaking)

We are looking for passionate, team-player individuals with great communication skills, to join our team in Malta.

If you are ready to take on a new challenge, and have what it takes to build new solutions to offer to our players, then we invite you to apply for this role!

Your Challenge

• Resolve general customer queries via email, live chat, phone and any other additional channel as may be required


• Assist VIP clients with inquiries, resolving issues, and providing product or service information


• Keep up to date with compliance and regulatory requirements and ensure compliance and responsible gaming procedures are adhered to and the customer service


• provided is in line with our obligations


• Collaborating with other departments to support local promotions and customer engagement initiatives


• Work collaboratively with internal and external teams to resolve customer’s issues and meet their needs effectively


• Develop, evaluate, implement and maintain customer service policies, procedures and manuals for the customer services team and the organization and assisting with the training of new entrants

Your Profile

• At least 2-3 years of work experience in customer support, ideally in the iGaming industry


• Excellent in German and fluent in English


• Working on a PC is a daily routine for you


• Collaboration and coordination with team members to ensure a seamless customer support experience


• Capability to handle customer complaints professionally and effectively


• Ability to multi-task and prioritize


• A deep knowledge of and passion for sports, enhancing the ability to engage with sports-related customer inquiries and promotions effectively


• Ability to work on a shift basis (5 days a week, 40 hours per week). Shifts can range from Monday to Sunday, morning to night

Benefits

• Competitive salary


• Hybrid working


• Private health and dental insurance


• Team events


• Professional development


• Refer a friend bonus


• Free fruit, snacks and beverages


• Friendly atmosphere


• Complimentary company merchandise

Our Profile

• Founded in 1999


• Located in Austria and Malta


• Over 100 employees from more than 15 countries


• Gross profit 2022 €53,5 million


• 5.5 million registered customers


• Top player in the European sportsbook and gaming industry


• One of a few betting providers licensed in Germany

bet-at-home - KMP-94274