ERP Technical Support

Job details:

• Car allowance.


• Collaborative environment.


• Flexible Working hours.


• Work-life balance policies.

Looking for a full-time ERP Support Specialist who will be responsible for support operations in ensuring timely and efficient resolutions of application-related incidents and services requests and helping in the implementation of the technical components and configurations used to effectively run an ERP application.

The ideal candidate will be a technology savvy individual, with a background in web applications, programming, databases, and financial services; a collaborative team player and a desire to communicate ideas respectfully to colleagues.

Assignment Description and Skills 

• Provide day-to-day application support, working closely with operations and business users.


• Gather and analyse application logs and work with 2^nd level support to troubleshoot and debug application issues and see through to resolution.


• Develop/execute effective test scenarios, scripts, and use cases with consideration to cross-functional and process stream impact where necessary.


• Monitor applications, servers, databases, and scheduled jobs related to applications under support.


• Participate in ad hoc projects and triage meetings to provide support to the business.


• Collaborate with the business to help support the definition of business requirements in-line with organisation objectives.


• Contribute to technical aspects of key change documentation such as business requirements, change impact assessments, change implementation plans, change tickets, and change rollout plans.


• Focused on meeting deliverables and timelines for all engagements while liaising with the business where appropriate to guide and direct to help achieve expected outcomes.


• Manage relationships and actively collaborate with service providers, consultants, partners, and third-party vendors.

Experience: 

• Undergraduate diploma in a related field.


• Proven SQL skills.


• Hands-on experience or knowledge in supporting an ERP system.


• Valid driving license + car.


• Experience with Web Servers and web applications.

Salary / Remuneration: EUR 20,000 – 25,000 

• + Car allowance.


• + Flexible working hours.


• + Reduced hours during summer.


• + Health insurance.


• + Employee assistance program.

Archer IT Recruitment - KMP-54150