ERP Technical Support

  • Basis:  Full-Time
  • Closing Date:  25 Jul, 2020
  • Job Ref:  KMP-54150

Job Description

Job details:

  • Car allowance.
  • Collaborative environment.
  • Flexible Working hours.
  • Work-life balance policies.

Looking for a full-time ERP Support Specialist who will be responsible for support operations in ensuring timely and efficient resolutions of application-related incidents and services requests and helping in the implementation of the technical components and configurations used to effectively run an ERP application.

The ideal candidate will be a technology savvy individual, with a background in web applications, programming, databases, and financial services; a collaborative team player and a desire to communicate ideas respectfully to colleagues.

Assignment Description and Skills 

  • Provide day-to-day application support, working closely with operations and business users.
  • Gather and analyse application logs and work with 2nd level support to troubleshoot and debug application issues and see through to resolution.
  • Develop/execute effective test scenarios, scripts, and use cases with consideration to cross-functional and process stream impact where necessary.
  • Monitor applications, servers, databases, and scheduled jobs related to applications under support.
  • Participate in ad hoc projects and triage meetings to provide support to the business.
  • Collaborate with the business to help support the definition of business requirements in-line with organisation objectives.
  • Contribute to technical aspects of key change documentation such as business requirements, change impact assessments, change implementation plans, change tickets, and change rollout plans.
  • Focused on meeting deliverables and timelines for all engagements while liaising with the business where appropriate to guide and direct to help achieve expected outcomes.
  • Manage relationships and actively collaborate with service providers, consultants, partners, and third-party vendors.

Experience: 

  • Undergraduate diploma in a related field.
  • Proven SQL skills.
  • Hands-on experience or knowledge in supporting an ERP system.
  • Valid driving license + car.
  • Experience with Web Servers and web applications.

Salary / Remuneration: EUR 20,000 – 25,000 

  • + Car allowance.
  • + Flexible working hours.
  • + Reduced hours during summer.
  • + Health insurance.
  • + Employee assistance program.