Job Description
About Us
We are a premier barber shop dedicated to providing top-notch grooming services to our high-profile clientele. Our commitment to excellence is reflected in every aspect of our service, from the quality of our haircuts to the atmosphere of our shop. To ensure an exceptional client experience, we are seeking a personable, professional, and skilled Receptionist to join our team.
As a Receptionist, you will be the first point of contact for our esteemed clients. You will play a crucial role in creating a welcoming environment, managing client relations, handling payments, and preparing refreshments.
Key Responsibilities:
- Client relations: Greet clients warmly upon arrival, manage appointments, and ensure a seamless check-in and check-out process.
- Payment handling: Process payments accurately and efficiently using our POS system, including handling cash, credit/debit cards, and electronic payments.
- Barista duties: Prepare and serve a variety of coffee beverages using a barista coffee machine, ensuring each drink meets our quality standards.
- Communication: Answer phone calls, respond to emails, and handle client inquiries professionally.
- Scheduling: Manage the appointment calendar, coordinate with barbers, and accommodate client requests to ensure smooth operations.
- Customer service: Address client concerns and complaints with patience and professionalism, striving to provide solutions and enhance client satisfaction.
- Environment upkeep: Ensure the reception area, waiting area, and barber’s stations are always clean, tidy, and well-organized to maintain a pleasant atmosphere.
- Sales: Promote and sell grooming products and services to clients.
Qualifications:
- Experience: Previous experience as a receptionist, host, or in a similar customer service role. Experience in a high-profile or luxury service environment is a plus.
- Skills: Excellent interpersonal and communication skills. Ability to multitask and manage time effectively.
- Technical proficiency: Familiarity with POS systems and appointment scheduling software. Competence in using a barista coffee machine.
- Professionalism: High level of professionalism, grooming, and appearance suitable for a high-profile clientele.
- Flexibility: Ability to work flexible hours, including weekends and evenings, to accommodate client schedules.
What We Offer:
- Competitive salary.
- Opportunities for professional development and growth.
- A supportive and positive work environment.
- The chance to work with a distinguished clientele.
How to Apply
If you are passionate about providing exceptional service and have the skills and experience required, we would love to hear from you!
Please send your CV and a cover letter detailing your relevant experience and why you would be a great fit for our team via the apply button below.
