SysOps Administrator

  • Basis:  Full-Time
  • Closing Date:  20 Aug, 2020
  • Job Ref:  KMP-54500

Job Description

We’re growing and we’re hiring!

Altaro is on a mission to provide robust data protection and business continuity services for MSP’s and businesses worldwide. We are looking for individuals that are committed to develop themselves and learning new skills while improving Altaro Platform Operations and we are ready to help you do that. A technical role at Altaro provides you with an opportunity to sharpen your technical skills and solve security, reliability and performance problems. We are still a small team, growing quickly and focused on building great products.

As a SysOps Administrator you will require to work closely with our engineering and support teams to provide Infrastructure and Application support services for our external and internal platforms primarily hosted on Microsoft Azure. As an individual you need to be passionate in operational excellence, analytics and providing a great service.

A day in the life of a SysOps Administrator will be to:

  • Proactively monitor all platforms, systems and infrastructure
  • Investigate and react to any issues that might arise on Production, Internal and pre-production infrastructure
  • Provide second line application support to escalated incidents in line with our SLO’s and SLA’s
  • Assist with the frequent release of software builds through our different environments
  • Manage Altaro ticketing system for incidents, tasks, events and maintenance
  • Assist with root cause analysis (RCA) of incidents
  • Act as an operational analyst and identify recurring issues and escalate to the appropriate teams
  • Continuously improve monitoring solutions, applications, tools and processes through automation
  • Assist with overall systems improvements and recurrent tasks
  • Maintain updated documentation and runbooks
  • Liaise with providers and third parties
  • Assist with other tasks from time to time
  • Participate in on-call rotation

Skills needed:

  • Good understanding of overall IT infrastructure and application stack
  • Knowledge of Windows and Linux OS including troubleshooting
  • Knowledge of Cloud infrastructure (such as Azure or AWS)
  • Familiarity with monitoring tools
  • Familiarity with web servers (IIS, Apache, Nginx)
  • Familiarity with database technologies (MsSQL, MySQL, MariaDB) and good knowledge of SQL statements
  • Strong knowledge in network services, including TCP/IP stack, DNS, TLS/SSL and HTTP
  • Scripting experience in powershell or other languages
  • The ability to work proactively and have an analytical mind set
  • Excellent communication skills, team player, attention to detail and able to multitask