Software Support Officer

  • Basis:  Full-Time (Reduced Hours)
  • Closing Date:  12 Apr, 2020
  • Job Ref:  KMP-53085

Job Description

AIS Software is a professional software house in Malta, dedicated to developing, implementing and supporting systems and projects for various markets using the very latest technologies. In our daily work, we use cutting-edge tools and we have a passion for clean and maintainable code. Our primary focus is on the development of intuitive software solutions.

AIS Software is a division of AIS Technology and has developed prestigious projects including the national free childcare scheme, cloud-based workforce management solutions as well as various custom software development jobs for public and private authorities.

What you will be doing:

  • Providing technical support, training and installation to clients;
  • Handling queries and issues which may arise during installation and after sales support;
  • Administration and trouble-shooting of software systems and applications;
  • Maintenance of web applications and other information systems;
  • Obtaining feedback from clients, and proposing improvements to in-built software solutions;
  • Creating and maintaining technical documents, user manuals and FAQ’s.


  • Being proactive with problem-solving skills;
  • Excellent communication in Maltese and English, both verbal and written;
  • Diploma or equivalent in IT related subjects;
  • Sound knowledge of Windows operating, Networking and TCP/IP;
  • Knowledge of C#, SQL and Microsoft Azure would be considered an asset.

Training provided
The successful candidate shall work under the guidance and with the coaching of a Senior Product Manager.

Contract Type:
Indefinite contract – full-time / reduced hours.