Job Description
Overall purpose of position
Reporting directly to the Head of Sales, the job holder will play an important role in the administration activity of the Sales team.
Duties and responsibilities include:
- Processes new sales leads.
- Answers phone calls from customers and deals with problems as they arise.
- Carries out Front Office (Reception) duties when necessary.
- Takes sales information and transposes it into an easily readable format.
- Interacts with other departments to make sure that salespeople are enabled to carry out their jobs correctly.
- Provides any necessary data or reports to the Sales team.
- Acknowledges customers by responding to emails, and phone calls.
- Greets and assists customers while manning the reception.
- Updates all submitted information for clients provided by the Sales team.
- Deal with any customer complaints and pass on the complaint as necessary.
- Carry out administrative work including filing reports or presenting Sales team with necessary documents.
- Act as a focal point for all TII’s to provide any paperwork / documents / reports.
- Collection, distribution and logging of receipt books.
- Logging of issued business.
- Coordination of certain issues between the Underwriting department and Sales team.
- Compiling a daily sales report and submits to the Head of Sales.
- Ensuring that the Sales team is stocked with all the necessary items required to do their job.
- Provide administrative support to the Head of Sales.
- Checks all submitted proposals and logs all necessary information on a shared folder with Underwriting.
Skills and experience:
- Strong customer orientation.
- A team player.
- Proficiency in computer skills.
- Meticulous and with an eye for detail.
- Ability to work under pressure and to tight deadlines.
- Fluent in both English and Maltese.
- Strong communication skills both written and verbal.
