Job Description
GiG Media is now Gentoo! Inspired by the fastest and most resilient penguin species in nature, we’re here to help our clients and players to get more – more reach, more traffic, more fun. With more than 17 years of experience, Gentoo Media is a leading affiliate in the online casino and sportsbook industry through our extensive portfolio of products and services, featuring our flagship websites AskGamblers, Time2Play, CasinoTopsOnline, WSN, Casinomeister, and our SaaS brand-protection tool GiG Comply.
The role
We’re seeking an energetic and self-motivated individual to join our global IT team in Malta. The key mission is to provide efficient and responsive IT support to all company users.
Responsibilities:
- Provide onsite and remote support to ensure effective and efficient incident response
- Log end-user issues and service fulfilment requests using the Jira Service Desk system
- Collaborate with the global IT team and departments to implement IT projects and initiatives
- Creation / deactivation of user accounts for new employees, including email, network, and application access
- Ensure that new employees have the necessary hardware and software licenses. Retrieve company-owned equipment from departing employees
- Maintain an inventory of IT assets and manage software licenses to ensure compliance
- Set up and maintain operating environments on end-user workstations, including operating systems and approved software (Windows, MacOS and Linux)
- Ensure operating systems and office applications are regularly updated with the latest security and functionality updates, according to the organizational patch cycle policy
- Ensure that service fulfilment procedures, incident troubleshooting steps, systems setup implementation, and infrastructure setups are properly documented, updated and followed
- Ensure that all office setups, ranging from end-user workstation systems to back-end applications, are properly secured following the organizational IT security policies and industry best practices
- Ensure that security tools are regularly updated with the latest security patches and definitions
- Assisting in purchasing hardware and software according to requirements
- Work with vendors and service providers to resolve issues and procure IT services
- Enforce security policies and procedures to protect the organization’s data and systems
- Keep abreast of emerging security threats and technologies to adapt security tools and strategies accordingly
- Conduct induction and other IT-related training sessions for company users when required
- Manage and maintain all company project management tools such as Atlassian and Asana
Requirements:
- Excellent technical and hands-on working knowledge in Windows desktop operating systems, MacOS, and Linux
- Working knowledge and experience to maintain and troubleshoot the following:
- Active Directory (Users and Asset Management)
- Group Policy Objects (GPO)
- Desktop and Server HardwareG Suite Apps (Mail, Google Drive, etc..)
- Atlassian (Jira Service Desk, Confluence and Insights)
- Video Conferencing systems based on Zoom
Candidates having the following will be preferred:
- Working knowledge of Azure AD and O365
- Experience with JAMF (Enterprise management software for Apple Devices)
- Ability to perform day-to-day operational tasks for the following:
- Network switches and routers
- Wireless access network setups
- Experience in virtualization (Hyper-V or Vmware)
- Working knowledge of backup solutions such as Veeam or Altaro
- Ability to follow the ITIL processes below:
- Problem management
- Incident management
- Change management
- Service Asset and Configuration management
- Certifications from Microsoft (MCSA – Server 2016 or O365) and Cisco (CCNA)
Who you are:
- An awesome team player with a positive attitude
- Excellent people communication skills
- A quick learner, able to rapidly adapt to a dynamic business environment
- Able to take on true challenges and turn them into useful opportunities
- Impeccable attention to detail
- Can understand and follow IT operations processes to the highest level of detail
What we’re offering:
- Daily office lunches: Varied menu options for a delightful lunch experience
- Birthday leave: It’s your special day, so you get a day off to celebrate it!
- Me time day: Take a paid day off to focus on self-care and your mental health
- Volunteer day: Give back to your local community and receive a day of for this generous act!
- International health Insurance with dental coverage: Generous coverage because we prioritize your health and wellbeing
- Career progression: We support your professional development and provide guidance to ensure your constant growth
- Learning budget: Enjoy diving into learning via the platform Learnerbly and enhance your hard and soft skills
- Annual well-being benefit: Each employee receives a €400 budget per year to allocate for purpose from the approved list, that will contribute to their overall wellbeing
- Free parking: Park close to our offices hassle-free
- Vibrant office culture: Enjoy our lively and supportive office atmosphere daily, complemented by a calendar of both in-house and external events and parties to foster connections with colleagues
If you thrive on challenges and believe you possess the necessary experience to meet our requirements, seize this opportunity and become part of Gentoo Media!
