Job Description
VistaJet clients have flown to over 1,900 airports in 96% of the world’s countries, we have never done the same flight twice in 20 years. VistaJet is the first and only globally private aviation company. It is part of the Vista Global Holding (Vista) group of companies.
VistaJet’s Operations Control Center (OCC) manages the day-of operations and scheduling for the Group’s iconic silver and red fleet of super-midsize, long-range and ultra-long-range business jets. Our multinational OCC team combines Operations, Crew Scheduling, Travel, and Maintenance Operations Control.
Throughout your career with VistaJet, you will have the opportunity to work across all facets of flight operations.
No two days will be the same, your career with VistaJet will be dynamic, challenging, and exciting.
Your responsibilities
The Duty Manager will be the central decision maker coordinating the efforts of Operations, Flight Support, Client Service, Crew Planning and Maintenance Operations Control to ensure the smooth and efficient running of all flights, placing the customer at the centre of all decisions.
Your role will include, but is not limited to
- Ensuring the customer remains the top priority
- Ensuring the tactical team remains effective throughout the shift through delegation of taskings and the balancing of workload
- Coordinating the response to daily issues (AOGs, delays, Wx)
- Working with Client Services, and other commercial teams to coordinate service recoveries
- Keeping oversight of all high-profile and demo flights
- Working with the flight operations management team ensuring all operations are conducted within the scope of the operation specifications
- Working with, and giving direction to all functions within the operations arena to ensure the fleet is always optimised and operating in the most efficient manner while taking into consideration aircraft availability, maintenance schedule, operational restrictions, and customer preferences as well as crew welfare
Required skills, qualifications, and experience
- Proven experience in a key management role leading large teams in a fast-paced environment
- Experience in global operations
- A demonstrated ability to make sound decisions under pressure
- Excellent people and communication skills
- A natural problem solver
- An excellent track record in their respective field of expertise and demonstrate the ability to gain competence across all departments during the training phase
