Job Description
Vivendo Group is Malta’s leading furniture organisation. Through our individual Business Units and empowered teams both on the frontline and in the support functions, we exist to create projects that lead to happier, more comfortable people. By redefining the way we look at homes, workspaces, hospitality and wellness, Vivendo creates spaces that look good and feel great for everyone who spends any amount of time there. We do this by nurturing a team of experts who, by a clever combination of experience and intuition, walk hand-in-hand with our clients to craft environments worth living in. With successful operations beyond our shores, the group is proud to offer its services to discerning clients in Malta and in Cyprus.
To meet the anticipated growth and to continue to improve our business, we are now looking for a Technical Support Specialist on a full-time basis to strengthen our operations.
We are looking for an addition to our friendly and high-performing team to support and continue the success and growth of our Mywellness Digital Solutions.
If you thrive working in the Services field and you are obsessed with care user satisfaction, this is the position for you! One of Technogym’s goals is ‘Satisfying 100% of our customers and end-users.’ Our Service teams are always aiming to improve the status quo and to provide the best fitness experience anywhere
We are looking for a problem-solving Technical Support Specialist, who will act as a customer advocate. In this role, you will ensure complete customer satisfaction by diligently resolving all customer requests relating to the installation and service of our products.
Key Role Responsibilities
- Carrying out preventative maintenance, service and repairs of Technogym equipment
- Troubleshooting and diagnosing possible equipment faults, performing tests and finding solutions
- Educating customers in the technical use and care of Technogym equipment
- Properly managing work orders and service reports
- Communicating effectively with customers and escalating problems when necessary
- Installations and full setup of all equipment including connectivity for clients and events
- Actioning all product aftersales issues as per the established aftersales procedure
Required Personal and Technical Skills
- Mechanical and technical skills as well as knowledge of IT networking
- Hands-on repair experience in a similar role in the electro-mechanical discipline
- Excellent communication skills
- Ability to work autonomously and great time management skills
- Comfortable working under pressure and meeting productivity goals and targets
- Must hold a valid driver’s license
- Fluent in English (mandatory), written and verbal communication techniques
- Knowledge of Technogym products will be considered an asset
Interested? Get in touch!
It is an ideal role for an ambitious person who is looking for a job with a reputable and growing company. A Company that offers personal and professional growth.
Interested candidates are invited to submit their application letter and CV via the apply button below.
