IT Support Technician

  • Basis:  Full-Time
  • Closing Date:  31 Aug, 2020
  • Job Ref:  KMP-54663

Job Description

Portomaso Gaming operates from Malta and works in close collaboration with its partners to provide a unique portfolio of products for the gaming industry. Two live casinos have been brought together into one virtual lobby, greatly expanding the gaming possibilities to the online players.

Through its innovative approach in providing a unique gaming experience, Portomaso Gaming is recognised as a leading gaming group in this highly competitive industry.

Portomaso Gaming designers and developers are experts in their field and have created award-winning products for this platform.

Duties will include:

  • Investigate and resolve software and hardware problems of computer users.
  • Configure and install workstations with the in-house software applications and peripherals for the users.
  • Understand, configure, and troubleshoot in-house software applications.
  • Perform viral maintenance and clean-up on the in-house hardware.
  • Follow company policies and procedures with respect to all essential duties and responsibilities.
  • Be able to document new and existing setups and upgrades.
  • Provide additional support to IT Users within all departments of the company.
  • Responsible for running new cabling.
  • Termination and testing of new cables.
  • Installation and calibration of audio / visual equipment.
  • Handle all IT technical related issues within land based Casinos and live studios.
  • To monitor the delivery of live streams from the live Casino or / and studio to the encoding servers.
  • To monitor live streams on destination, i.e. media players in web browsers or mobile devices.

The ideal candidate should possess:

  • Own transport necessary for this position
  • Required to be part of a 24/7 roster
  • A diploma level education in Computer Science and / or equivalent
  • Ability to work in a team
  • A flexible attitude towards work
  • Basic knowledge in database administrator (SQL and MySql) and software development (.net and php) will be considered an asset
  • Good knowledge of video software and encoding media (Hardware and Software) will also be considered an asset