Job Description
About Us
Situated along the picturesque Sliema promenade, the Plaza Regency Hotels offer an exceptional blend of comfort and sophistication, making us a preferred destination for both leisure and business travelers. Our commitment to delivering outstanding guest experiences has established us as a leading three-star hotel in Malta. We are now seeking a proactive and experienced Duty Manager to join our dynamic team.
Role Description
As a Duty Manager, you will be responsible for overseeing the smooth operation of the hotel during your shift, ensuring that all guests receive high-quality service and that hotel standards are consistently maintained. This role requires excellent leadership skills and the ability to resolve any issues efficiently and professionally.
Key Responsibilities:
- Supervise daily operations across all departments, ensuring seamless service delivery.
- Act as the main point of contact for guests, addressing and resolving any queries, complaints, or emergencies in a professional manner.
- Ensure that all hotel policies and procedures are followed, maintaining a safe and secure environment for both guests and staff.
- Support the Front Office, Housekeeping, and Food and Beverage teams in managing peak periods and maintaining service excellence.
- Coordinate with the Maintenance team to address any issues promptly and ensure guest comfort.
- Conduct regular inspections of the property to ensure cleanliness, orderliness, and adherence to health and safety standards.
- Prepare and submit detailed shift reports to the Management team.
- Assist in training and developing team members to enhance service delivery and operational efficiency.
Requirements:
- Minimum 2 years of experience in a similar role within the hospitality industry.
- Strong leadership, communication, and interpersonal skills.
- Excellent problem-solving abilities and the capacity to handle challenging situations calmly and effectively.
- Good knowledge of hotel operations and the ability to multitask in a fast-paced environment.
- Proficiency in hotel management software and Microsoft Office Suite.
- Fluency in Maltese and English; additional languages are an advantage.
- Flexibility to work shifts, including evenings, weekends, and public holidays.
