Job Description
We are currently seeking a Front Office and Customer Experience (CX) Executive.
Duties and Responsibilities
- Keep the front office tidy and presentable with all necessary materials.
- Greet and welcome guests. Inform the appropriate personnel that their visitor has arrived.
- Answer all incoming calls and redirect them or keep messages.
- Receive letters, and packages, sort and distribute.
- General office upkeep, sorting mail, filing, and data entering.
- E-mail management of the info@mint.com.mt e-mail account.
- Maintain an updated client database.
- Contracting of pricing.
- Issue invoices for orders received via telephone, email, online, or through sales personnel.
- Issue online orders
- Managing Facebook messages – offering guidance and support to online customers.
- To follow the returns procedure.
- Management of damages and returns pallets.
- Logging, addressing and monitoring customer complaints.
- Filing and reconciliation of signed invoices which are returned by the drivers following the delivery of goods.
- Maintaining and filing all invoices and receipts.
- Issue a report of expiring items every quarter and highlight any concerns to the manager.
- Support in debtors collection.
General Responsibilities
- Follow standard operating procedures, as well as GDP and company policies applicable to the job role.
- Work as part of a team.
- Complete training and assessments as and when necessary.
- Report any deviations from the procedures in place.
- Help out during a recall, as directed by RP.
An attractive remuneration package will be offered to the selected candidate.
Interested applicants are invited to send their CV by not later than Monday 27th September via the apply button below.
