Job Description
Middlesea Assist Ltd is looking to recruit a full-time Assistance Coordinator to handle assistance requests from clients in need of help and ensure the service is rendered correctly and within the agreed time frame. The role is on a 3-shift basis; nights being in the minority (shifts and remote working are designed to minimize parking problems).
If you aspire to work in a fast paced and exciting business that leads the market, this is the job for you!
Job Responsibilities and Duties:
- Receive and promptly tackle incoming queries for assistance services through various contact channels
- Correspond with the contractor’s network by phone, chat or email to give the quickest and best service possible
- Report service information according to standard operating procedures
- Other insurance or assistance-related duties as may be assigned
Qualifications and Skills:
- Minimum of secondary level of education
- Proficient in Microsoft Excel and Outlook including the ability to learn to navigate new software
- Fast and accurate typing skills
- Superior soft-skills and advanced ability in written communication
- Multi-tasking and at-home in a fast paces environment
- Fluency in written and spoken Maltese and English
- The following would be considered an asset:
- Knowledge of basic home installation
- Experience in a contact centre environment
- Knowledge of customer service practices and principles
Benefits:
- Shift allowance
- Paid breaks and comfort breaks
- Free towing and home assistance
- Discounted insurance products
- A career characterized by skills training and development
- After successful completion of probation period candidate will be entitled to:
- 2 days work from home
- Birthday leave
- Off-peak leave
- Production bonus
- Health insurance
- Variable salary
Middlesea Assist Ltd
Established in 2012, Middlesea Assist is a joint venture between MAPFRE Middlesea plc, Malta’s leading insurer and MAWDY, a global assistance company. Thanks to an extensive network of corporate companies and contractors, Middlesea Assist specialises in the provision of insurance affiliate services and warranty products tailor made to give a 360 degree support sphere to its clients.
