Job Description
Company Overview
We are a long established tech B2B distribution company with clear winners in our product line up and a clear and aggressive growth plan. Our mission is to provide high-quality technology products to our clients with exceptional service and support.
We are seeking a skilled and customer-focused Corporate IT Technical Support Specialist to join our dynamic IT team. The successful candidate will provide technical assistance to our clients, troubleshoot hardware and software issues, maintain IT infrastructures, and provide timely and effective resolutions to technical problems.
Key Responsibilities:
- Technical support: Provide first-line technical support to employees via phone, email, or in-person, addressing issues related to hardware, software, network connectivity, and system access.
- Troubleshooting: Diagnose and resolve technical issues promptly.
- System maintenance: Assist in the maintenance, installation, and configuration of computer systems, printers, and other IT hardware, ensuring all equipment is up-to-date and functioning correctly.
- Account management: Manage user accounts, permissions, and access rights in various systems, ensuring compliance with company policies.
- Software support: Provide support for corporate applications, including email clients, productivity tools, and specialized software used by various departments.
- Network support: Assist with basic network troubleshooting, including issues with LAN/WAN, Wi-Fi, and VPN connections.
- Security: Ensure adherence to IT security policies and practices, including antivirus management, software updates, and secure user access.
- Incident reporting: Document all support requests and resolutions in the IT ticketing system, providing regular updates and reports to the IT Manager.
- Collaboration: Work closely with other IT team members and departments to support ongoing projects and initiatives.
Qualifications:
- Experience: Minimum of 3-5 years of experience in a technical support or IT helpdesk role, preferably in a corporate environment.
- Education: Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
Technical Skills:
- Proficiency in Windows operating systems.
- Experience with Microsoft Office 365, Exchange, Active Directory, Sharepoint, Azure and other enterprise software.
- Experience with Virtual Solutions (Hyper-V and VMware) maintaining, designing and troubleshooting
- Proficiency with Backup Solutions (Veeam, NETAPP).
- Knowledge of networking fundamentals (TCP / IP, DNS, DHCP, Firewalls).
- Familiarity with remote support tools and IT ticketing systems.
Soft Skills:
- Strong problem-solving skills and the ability to work independently.
- Excellent communication and interpersonal skills.
- Customer-oriented approach with a focus on providing high-quality support.
- Ability to prioritize tasks and manage time effectively in a fast-paced environment.
Certifications:
- Relevant certifications such as CompTIA A+, Network+, CCNA or Microsoft Certified Professional (MCP) are a plus.
Additional Information:
- This role offers an exciting opportunity to make a significant impact in a small but growing company.
- We offer a supportive work environment with opportunities for professional growth and development.
Salary
Competitive, commensurate with experience.
