Job Description
We are currently seeking a Retail 2nd Manager to join our team at Massimo Dutti.
This job description is designed to help you understand your role better and to improve your effectiveness. It is not an exhaustive list of all the things that you may be required to do and may be required to take on additional tasks.
Scope
To assist and support the 1st Manager in the running of a shop in line with company objectives and ensuring company standards. To supervise the shop floor and coordinate staff activity.
Key Responsibilities
- Stock Management and Sales
- To manage daily replenishment in line with the sales
- To demonstrate commercial analysis and to react to information (internal reports, priority areas, trends, competitors, customer profile, product knowledge)
- To communicate with the 1st Manager, Commercial Coordinator and DTs as when required (feedback about new lines, product requests and future arrivals)
- To drive sales to improve shop performance and to support the 1st Manager to keep within budget.
- To ensure the profit and productivity goals are met by contributing towards the management of payroll hours, sales and P&L
- Product knowledge: To be aware of what is new in the delivery, what is expected in the next one, and to manage the products available on the shop floor and stockroom
- To ensure that the fitting rooms are covered and merchandise is redistributed efficiently and accurately
- Delivery and Stock Organisation
- To manage the complete delivery process and react to unexpected circumstances when appropriate
- To allocate new lines on the shop floor, manage replenishment and brief the team on new lines and locations
- To organise overstock
- To manage delivery productivity in line with company targets
- To have a good understanding of PDAs for all product transfers and deliveries
- Merchandising
- To work with the Merchandising team, to plan and adapt the store merchandising and internal mannequins according to brand criteria and sales
- To guarantee visual merchandising standards and to properly maintain fixtures and decorations
- Customer Service
- To deliver exceptional customer service by ensuring all team members are fully conversant with the minimums, all current promotional activity and services offered by the company
- To follow all minimums of customer service consistently setting standards for the team and leading by example
- To solve any customer issues which may arise
- To manage conflict and refer to the senior management team when necessary
- To offer add-on sales (i.e.: vouchers, accessories, perfumes, alterations, etc.)
- To understand and enforce the return policy
- Store Procedures and Cost Control
- To support the 1st Manager in completing the security checklist and to ensure that all security procedures are followed in the store
- To understand the inventory process and the sales preparation process and to support the 1st Manager on these
- To understand the Planner (Office 365) and to support the management team in using it effectively
- To show awareness of personnel and other controllable costs
Skills and Attitudes
- Strong organisational and time management skills
- Goal orientated: to be oriented to carry out a good job and achieve or even exceed goals
- Flexibility and problem-solving ability
- Has initiative to identify problems and opportunities to be proactive
- Ability to handle pressure and react quickly to situations
- Good communication skills
- Takes ownership of self-development
- Ability to lead by example, motivate and develop staff
- Ability to work autonomously and as part of a team
