Job Description
Join the team at Lidion Bank!
At Lidion Bank, we blend traditional banking values with modern, innovative solutions. We are committed to providing comprehensive financial services across a variety of industries, with a particular focus on technology and digital advertising.
We’re looking for a dedicated and service-oriented Client Relations Officer. The officer will play a key role in maintaining a strong relationship with clients within the Corporate Relations department of the Bank. This role aims to ensure client satisfaction, retention, and growth by providing exceptional service, addressing inquiries, and facilitating effective communication between the Bank and its clients.
Primary Responsibilities:
- Act as the primary point of contact for clients, with positive and long-term relationships through regular communication.
- To provide timely and accurate responses to client inquiries, requests, and concerns, ensuring high levels of client satisfaction.
- Address client issues and complaints promptly and effectively, escalating complex issues to your superiors for reporting purposes to ultimately minimize any negative effects on business relationships.
- To identify possible clients’ needs and opportunities for additional banking services while collaborating with internal teams to provide a possible tailored solution.
- Keeping an eye on customer satisfaction and gathering feedback from clients to continuously improve products, services or processes.
- Handling any crises or emergencies that may arise with customers swiftly and efficiently to minimize the impact on the relationship.
Core Competencies:
- Hands-on with a can-do attitude.
- Proactive, ambitious, and vibrant approach.
- Excellent communication and interpersonal skills, with the ability to build connections and trust with clients.
- Strong problem-solving abilities, with a focus on delivering timely and effective solutions to client issues.
- Attention to detail and a commitment to maintaining confidentiality and integrity in client interactions.
- Be able to work in a team and independently.
- Initiative to learn new skills.
Education and Experience:
- Bachelor’s degree in Business Administration or a relevant similar qualification.
- Experience in a customer-faced role within a bank, financial institution or CSP will be considered an asset.
Employee Centric Benefits at Lidion Bank
Lidion Bank’s Employee-Centric Benefits Scheme provides a personalized annual package, encompassing gym memberships, parking, food plans, mobile expenses, various insurances, and travel. It also includes unique perks like hobby contributions, paid volunteer days, and pet care, all designed to offer meaningful benefits to every team member.
Personal Development
Each member of the Lidion Bank team has the opportunity to access Udemy Business entirely free of charge (subject to change). This initiative underscores Lidion Bank’s commitment to fostering a culture of continuous learning and professional growth. Recognizing the importance of ongoing education, Lidion Bank also allows specific hours every month for employees to explore the range of courses that are not just directly related to their current roles but also those that align with their career and personal aspirations.
