Senior Account Manager

  • Basis:  Full-Time
  • Closing Date:  29 Aug, 2020
  • Job Ref:  KMP-54640

Job Description

Insignia is one of the most bespoke high-end lifestyle management and payment service groups in the world. We are seeking Senior Account Manager to join Insignia Cards Ltd, a financial institution providing card products and services to clients in Malta and other European countries.

An exciting opportunity for the right individual who is seeking a career within a dynamic company, fast expanding both locally and internationally.

The successful candidate will be responsible for:

  • Building, maintaining and improving relationships for the B2B and B2C clients.
  • Collecting and communicating with customer any requirements arising, on behalf of all internal departments.
  • Creating and maintaining processes and procedures related to the role.
  • Act as an escalation point for your customer portfolio and for partners for any issues and drive a resolution.
  • Analyse spending patterns and propose upselling and / or cross selling for your customer portfolio.
  • Document requirements and request ad-hoc reports requested by your client portfolio and / or partners.
  • Taking ownership of card renewals, credit limits, spending limits, delinquency, delivery, activations, balance updates and any other relevant operational task for your portfolio of clients.
  • To manage the on-boarding process for existing customers, both consumer and business, performing documentation check and validation, collecting missing documents and highlight improvements where necessary.
  • To take full ownership of existing customers, responding to their enquiries, resolving their complaints and identifying opportunities to increase business from our existing client portfolio.
  • To provide potential customers with product and service information.
  • To liaise with institutional partners, distributing Insignia cards.
  • To perform tasks related to new product and system launches, including user acceptance testing on front end tools, reports and KPIs.
  • To carry out tasks which the Relationship Manager may request from time to time in furtherance of the function.

Education, training and experience required:

  • Service background of a minimum of 5 year’s customer management experience.
  • Previous experience in credit cards and banking / financial services is considered an asset.

Skills and abilities:

  • Verbal and written communication skills to assist customers.
  • Excellent written and spoken English (French language is a plus).
  • Ability to function in a very fast-paced environment.
  • Excellent customer care skills.
  • Problem analysis and problem solving skills.
  • Organisational skills and attention to detail.
  • Good computer skills and proficiency with Microsoft Office.
  • Good teamwork skills and the ability to work unsupervised.
  • A professional attitude when dealing with customers.