Job Description
Job overview
The Assistant F&D Manager supports the F&D Manager to run daily F&D operations and create exceptional guest experiences.
Are you passionate about excellent food and drink?
Can you inspire your team to deliver excellent customer service every time?
Do you think breakfast is an important start to the day?
As a manager, are you supportive and inclusive? If so, this role is made for you!
Key responsibilities
As Assistant F&D Manager, you will:
- Commercial Performance
- Manage daily F&D operations effectively to deliver strong commercial performance, supporting the business plan developed by the F&D Manager.
- Review departmental results with the F&D Manager – including sales, costs, profit margins, covers, guest satisfaction – and implement action plans to improve performance.
- Exceptional Guest Experiences
- Deliver exceptional guest experiences by maintaining consistently high service standards and product knowledge throughout the F&D Operations team.
- Make sure that food allergies, dietary requirements and guest modifications are treated with absolute seriousness.
- Review and act on guest feedback, taking prompt action to resolve guest complaints and improve guest loyalty.
- Great Working Environment
- Support the F&D Manager in managing, training and motivating the F&D Operations team, creating an inclusive environment where all Team Members can thrive and achieve their professional goals.
- Practice great people management, from recruitment to training to succession planning and recognition.
- Work with the F&D Manager to develop an efficient workforce plan to identify current and future needs based on forecast business volumes, budgets and HR guidelines.
- Assist the F&D Manager to schedule Team Members’ working time efficiently, offering flexibility where possible and minimizing overtime costs.
- Communicate well and often, building great relationships with key stakeholders.
- Day-To-Day Essentials
- Manage breakfast operations and in-room dining effectively to give guests an excellent start and end to their day.
- Assist the F&D Manager to make sure opening and closing procedures are carried out correctly at each F&D venue, including financial reports and reconciliations.
- Ensure F&D operations strictly comply with all regulations (including health, safety and hygiene, food safety certification, licensing) and that potentially hazardous situations are identified, reported and corrected.
- Support the F&D Manager to manage F&D inventory, stock control and purchasing, in line with hotel guidelines.
- Keep up to date with what’s happening in F&D – current and future trends, markets, ingredients, competitors and suppliers – to drive innovation.
Reporting to F&D Manager the candidate will be responsible for:
- Restaurant Managers.
- Bar Managers.
- In-Room Dining Managers.
- Banqueting operations.
Works closely with:
- Culinary teams.
- Stewarding teams.
