Job Description
Join our team as a Service Manager.
Are you passionate about automotive excellence and leading a skilled team? Express Trailers Engineering Ltd. is looking for an experienced Service Manager to drive our workshop’s success, ensuring top-quality service, safety, and customer satisfaction.
Why Join Us?
As the Service Manager, you will play a crucial role in overseeing daily workshop operations, guiding our team of technicians, and maintaining the highest standards of workmanship and efficiency. This position offers the chance to bring your technical expertise and leadership to a vibrant, high-performing environment where your contributions make a direct impact.
Key Responsibilities:
- Lead and support technicians: Manage and inspire a team of technicians, providing hands-on support and daily guidance to ensure the highest level of customer satisfaction.
- Efficient workflow management: Organize and streamline daily job assignments, ensuring timely repair completion and productivity.
- Quality and safety compliance: Perform quality checks and enforce health and safety standards for a secure and top-tier service.
- Customer satisfaction focus: Collaborate with the Administration Manager to keep customers informed and exceed service expectations.
- Cost management: Monitor workshop expenses, optimize resources, and assist in budget planning.
What We’re Looking For:
- Education: Bachelor’s degree or diploma in Automotive Engineering, Vehicle Mechanics, or a related field.
- Experience: 3-5 years in a service management or supervisory role within a vehicle workshop.
Skills:
- Strong leadership and team management abilities.
- Proficiency with diagnostics tools and workshop management software.
- Excellent problem-solving and decision-making skills.
- Effective communication to connect with Technicians and customers.
- Ready to make a difference? Join us in delivering exceptional service and setting new standards in automotive repair! Apply now to be a part of the orange team.
Benefits and Offers:
- Health insurance.
- Staff career development scheme.
- Employee referral scheme.
- Employee discounts.
Express Trailers Group – We Are Orange!
