Job Description
Aviaserve Ltd is expanding, and we’re looking for talented individuals to join our dynamic team in the aviation ground handling sector. If you’re passionate about the fast-paced world of aviation, we have an exciting opportunity for you!
The PWD Agent (Passengers with Disability) is responsible for providing exceptional assistance and support to passengers with disabilities, ensuring they have a safe, comfortable, and seamless travel experience. This role involves coordinating with various airport departments and external agencies to deliver personalized services that meet the needs of passengers with disabilities.
Key Responsibilities:
- Assistance and support:
- Provide wheelchair assistance, guiding passengers through check-in, security, boarding, deplaning, and baggage claim.
- Assist with the use of airport facilities such as restrooms, lounges, and seating areas.
- Offer help with mobility aids and devices, ensuring proper handling and storage during the flight.
- Customer service:
- Deliver high-quality customer service with empathy and respect.
- Address and resolve any concerns or issues raised by passengers with disabilities.
- Communicate effectively with passengers to understand and fulfil their specific needs.
- Coordination:
- Collaborate with airline staff, security personnel, and other airport departments to ensure smooth operations.
- Coordinate with medical personnel or family members when necessary to provide additional support.
- Ensure timely and efficient boarding and deplaning processes for passengers with disabilities.
- Compliance and safety:
- Ensure passenger safety by following proper protocols for lifting, transferring, and assisting passengers.
- Stay informed about updates in policies and procedures related to assisting passengers with disabilities.
- Documentation and reporting:
- Maintain accurate records of services provided to passengers with disabilities.
- Report any incidents, accidents, or irregularities to the supervisor promptly.
- Prepare and submit required documentation for compliance and auditing purposes.
- Training and development:
- Participate in regular training sessions on customer service, safety protocols, and disability awareness.
- Stay updated on best practices and emerging trends in services for passengers with disabilities.
Requirements:
- Valid work permit.
- Valid EU / UAE / Maltese driving license.
- Good written and spoken English.
- Experience is considered an asset.
Join us and soar to new career heights!
