German VIP Account Manager

  • Basis:  Full-Time
  • Closing Date:  06 Aug, 2020
  • Job Ref:  KMP-54295

Job Description

The secret of our success at Avento MT is the focus and attention provided to our customers. We aim to become the number one online casino, ensuring exceptional player experience and staying true to our core values, not only reflecting our cooperate realm but also in relation to our approach to people.

As a result of our expansion, we are on the lookout for talented people to become part of our Avento family, and right now we are looking for an experienced German VIP Account Manager.

For this position, you would be responsible for overall customer satisfaction, making outbound calls and handling client accounts.

Main Responsibilities:

  • Answering incoming calls and reaching out to customers
  • Analysing profiles, financial performance and gaming activity
  • Dealing with outbound calling
  • Turning potential clients into active ones – making up-sales
  • Dealing with individual bonuses and services for VIP
  • Preparing reports from the analysis of data
  • Conducting research on problems and resolving complaints
  • Offering support for verification and anti-fraud
  • Working effectively on customer retention and reactivation
  • Ensuring engaging approach with VIP players

What we need from you:

  • Previous experience in VIP Account Management or strong background in Sales / CS
  • Strong pro-active approach
  • Ability to multitask and prioritise
  • Analytical skills
  • Great communication and interpersonal skills
  • Fluency in German and English

The role will attract a competitive salary, according to experience.