Job Description
Are you ready to be a crucial part of our dynamic team? With our company experiencing unprecedented growth, we’re excited to announce the opening for the position of Customer Care Clerk.
Responsibilities
As a Customer Care Clerk, you’ll play a vital role in ensuring our clients receive top-notch service.
Your responsibilities will include
- Handling calls: Effectively manage both incoming and outgoing calls with a focus on delivering excellent customer service.
- Booking management: Utilise phone and email channels to make and confirm bookings, showcasing your communications skills.
- Software proficiency: Navigate and utilise our cutting-edge software to input and manage client bookings efficiently.
- Collaborative planning: Assist the Scheduler in planning appointments and scheduling, contributing to the smooth operation of our services.
Expectations from applicants
- We’re seeking individuals who can thrive in a fast-paced environment and take initiative.
The successful candidate:
- Independence: Demonstrate the ability to work unsupervised and take initiative in managing tasks effectively.
- Language skills: Possess proficiency in both English and Maltese, ensuring clear communication with our diverse clientele.
- Pressure handling: Excel in working under pressure, especially when handling telephone calls and multitasking with various duties.
- Quick learner: Limited tuition will be provided, and we expect applicants to swiftly grasp the training provided to start working independently.
How to apply
Ready to embark on a rewarding career with us? Please submit your CV along with a compelling covering letter detailing your relevant experience and why you believe you’re the perfect fit for this role via the apply button below.
