Job Description
We are a dynamically growing company in the Air Chartering business with a diverse fleet operating worldwide. AirX is an international company offering exposure to various markets and jurisdictions from around the world.
Air X is looking for a Flight Support Representative to join the Flight Support department in Malta reporting directly to the Head of Customer Support.
Role
The role of this position is to be responsible for being the first point of contact for brokers and clients for their needs related to the trips booked with us: making flight changes, communicating restrictions and offering the best solutions, inputting given information to work systems, issuing itineraries and working on any other requests that can be related to VVIP flying with help of internal and external parties involved.
What will you do:
- Post-sale broker and client support.
- Coordination of daily operations between internal departments.
- Keeping up to date with all flight changes and updating Work systems and team members for alterations for rescheduling.
- Define and offer suitable alternative options in case of restrictions.
- Certify that the required documentation is available for our Operations department.
- Ensure a high level of customer service with good feedback.
- Adhere to relevant procedures
- Communication of operational restrictions.
- Catering coordination assistance.
Who are we looking for:
- Working with MS Office (Word, Excel and Outlook).
- Ability to present, negotiate and communicate clearly and effectively.
- Proficiency in English is a must; knowledge of additional languages is an advantage.
- A good attitude and excellent customer service skills.
- Responsible and mature mindset.
- Attention to detail and ability to take initiative.
- Deadline and teamwork orientated.
- Able to work different work shift patterns (24/7 operation, including night shifts).
What we offer:
- A competitive salary package.
- Training and professional development.
- A friendly and performance-focused environment, where everyone’s perspective is heard, and every achievement is valued.
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