Job Description
The A.M. Mangion Group of Companies is an organization operating in Malta and the MENA region. We are leaders in the healthcare sector and pride ourselves in being a true partner of the world’s leading multinationals in the areas of Pharmaceuticals, Medical Devices, Consumer and OTC goods, Skin and Beauty Care. We are also a major player in the Pharmacy and Clinic business.
With more than forty years of experience in the healthcare sector, the A.M. Mangion Group is an environment of positive energy, focused on innovation and dedicated to enhancing life. Critical to us being able to achieve our mission is our ability to stay true to our core values these being trust, loyalty, competence, commitment and accountability, this reigning true in not just our corporate realm but also in relation to our approach to people.
We are seeking a professional and dynamic Front Desk Receptionist to join our team. As the first point of contact at our Head Office in Luqa, you will play a vital role in delivering exceptional service to clients, visitors, and staff, ensuring smooth front office operations.
As a valued member of our team, you will have the opportunity to contribute to our mission of enhancing patients’ lives and making a meaningful impact in the healthcare industry.
Working hours:
- Monday to Friday 8:30 AM to 5:00 PM.
Key Responsibilities:
- Greeting and welcoming visitors with a friendly and professional attitude.
- Handling incoming calls, routing them to the correct individuals, or taking messages.
- Reviewing all voicemail messages left overnight on the answering machine, taking notes of any important information, and forwarding the messages to the relevant staff and departments.
- Be responsible for opening and closing the main entrance of A.M. Mangion Group’s head office.
- Managing the background music in the reception area, making sure it creates a welcoming and professional atmosphere.
- Scheduling and coordinating meetings in ground floor meeting room, hosting respective guests and ensuring that the meeting room is kept in an orderly manner.
- Receiving, sorting, registering, and distributing mail, packages, and emails.
- Following company procedure related to the distribution of Glucose Monitors to eligible patients.
- Assisting with filing, data entry, and maintaining office supplies and records.
- Keeping track of stock of consumables and office supplies and placing orders with suppliers.
- Keeping a log of visitors, issuing visitor cards / passes, and ensuring security protocols are followed.
- Ensuring the front desk and waiting area are kept clean and presentable.
- Providing general information about the company and addressing visitor or caller questions.
- Supporting the Personal Assistant to the CEO, as well as other department managers, with office tasks as needed.
Requirements:
- Minimum O’ level standard of education.
- Proven experience as a receptionist, front desk administrator, or a similar customer-facing role.
- Professional appearance and positive attitude.
- Excellent verbal and written communication skills in English and Maltese.
- Proficient in Microsoft Office, preferably ECDL certified.
- Effective communication and interpersonal skills.
- Committed to working in line with standard office opening hours.
- A team player.
Why Join Us:
- Opportunity to work with a leading healthcare company.
- Supportive team environment with opportunities for professional development and career growth.
- Modernised premises with free on-site parking facilities.
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