Job Description
We believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. At Hyatt, our associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it’s career opportunities, job enrichment or a supportive work environment; if you are ready for this challenge, then we are ready for you.
Hyatt Centric Malta invites you to be part of our journey as we search for a motivated and organised individual to join the team as a Front Office Agent. As a Front Office Agent, you will be the first point of contact for our guests and will play a crucial role in providing exceptional customer service and ensuring smooth operations at our front desk.
Responsibilities include but are not limited to:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests, ensuring accuracy of information and timely completion of procedures
- Answer phone calls and respond to emails and inquiries in a timely and efficient manner that reflects the Brand standards
- Process payments and maintain accurate records of transactions
- Assist with guest requests and provide information about hotel amenities and local attractions
- Collaborate with other departments to ensure guest satisfaction and resolve any issues or complaints
- Follow all safety and security procedures to maintain a safe and secure environment for guests and employees
Requirements:
- Excellent command of English. Other languages would be an asset
- The ideal candidate will have previous front desk, customer service experience and professional presentation
- Opera Cloud knowledge is preferred
- Knowledge of multiple languages is considered an asset
- Able to work shift duties, including evenings, weekends, and / or holidays
Interested candidates can apply by sending us a copy of their resume via the apply button below.
All applications will be treated in the strictest confidence.
Hyatt Centric Malta is an equal opportunities employer.
