Job Description
Join our team as a Customer Care Assistant! You will be an integral part of our team and be responsible for delivering exceptional customer service.
As a key member of our team, you’ll ensure our guests have an electrifying experience while maintaining a safe and welcoming environment in our entertainment centre!
Responsibilities:
- Greet customers as they enter the attraction with enthusiasm and a friendly demeanour.
- Monitor guest behaviour and enforce facility rules to maintain a positive and safe environment for all visitors.
- Maintain cleanliness and tidiness of the assigned area, including but not limited to seating areas, dining spaces, and entertainment zones.
- Proactively upsell products and services, such as food and drinks, to enhance the guest experience.
- Take food and drink orders accurately and serve them promptly with attention to detail.
- Assist colleagues as needed, fostering a collaborative and supportive work environment.
- Address customer queries and concerns promptly and professionally, striving to exceed their expectations.
- Frequently monitor patrons to detect disruptive behaviour and misuse of equipment, taking appropriate action to resolve any issues.
- Answer customer questions courteously and accurately or direct them to the appropriate resources for assistance.
- Communicate effectively with clients to ensure their needs are met.
- Utilize computers and tablets as necessary to assist with customer service tasks.
Qualifications:
- Previous experience in Customer Service.
- Strong customer service skills with a friendly and outgoing personality.
- Ability to work efficiently in a fast-paced environment and handle multiple tasks simultaneously.
- Excellent communication and interpersonal skills.
- Attention to detail and a commitment to cleanliness and sanitation standards.
- Flexibility to work evenings, weekends, and holidays as required.
