Job Description
Summary
This position requires individuals who would like to work in a dynamic customer service environment with a respected leader in the gaming industry on the island. Betting Store Attendants will be selling all National Lottery’s suite of games in a fun, safe and responsible environment.
Key Areas of Responsibility
- Managing the day-to-day operations of the retail store
- Being responsible for the opening and closing of the shop
- Being the first point of contact with our customers and making sure they have the best experience in our shops
- Handling queries and ensuring that any technical issues are followed up and resolved in a timely manner
- Ensuring the shop is always kept clean and tidy
- Cash handling, which includes both receiving and paying out customers
- Liaising with other departments to ensure good communication
- Reporting any problems / complaints to the Betting Store Manager
- Attending necessary training to be able to educate customers on the wide range of products and gaming entertainment available
Talent Profile
- Be a keen sports enthusiast with a passion for helping people
- Have excellent communication skills in Maltese and English
- Have experience using Microsoft Word, Excel, Email and good general IT skills
- Be available to work weekends and public holidays
- Be discrete and confidential
- Be flexible and self-motivated
