Job Description
Overview
We are looking to recruit a Customer Support Executive to join our young and dynamic team in the Health department.
The role
This role is ideal for someone who has experience in working within a customer service environment and with a medical background.
Main duties will include but are not limited to
- Providing insurance quotations and underwriting new business
- Handling enquiries from customers, branches and intermediaries
- Seeing to walk-in customers, answering incoming calls and email enquiries
- Issuing new policies and renewals
- Developing and following up list of prospective clients
Requirements
- Previous experience in customer service, preferably in a healthcare setting
- Strong communication skills, both verbal and written
- Ability to handle sensitive information with confidentiality and professionalism
- Ability to work as part of a team or on own initiative
- Preference will be given to candidates who have a qualification in insurance or are in the final stages of obtaining one. A medical background will be considered an asset
Education and experience
- Advanced Level of Education
- IT skills particularly in Microsoft Office
- Fluent in written and spoken Maltese and English
Benefits
- Competitive salary
- Exclusive discounts: Save on insurance products, gym memberships, retail and more
- Clothing allowance: Financial support for purchasing work attire
- Summer hours: Enjoy shorter working hours during the summer months
- Child sick leave: Additional special paid leave to care for sick leave and utilisation of own sick leave to care for sick child
- Carers’ leave: Additional special paid leave to care for sick relative
- Comprehensive insurance coverage: Includes life, personal accident and health insurance
- Consultation clinic: Monthly on-site General Practitioner to address employee health and wellness needs
- Mental health support: Confidential access to mental health support at company’s expense
- Eye test: VDU eye test for employees who make use of electronic equipment
- Educational Support: Study support and additional leave for study and exams
- Memberships: Reimbursement for professional membership fees
- Bonus: Qualification allowance upon obtaining certain qualifications
- Training: Regular training sessions held by experienced in-house trainers and professional training providers
- Online training: Access online courses and resources including CPD training sessions
- Seminars and conferences: Participate in industry seminars and conferences to stay updated on the latest trends and network with professionals
- Social events: Join our fun and engaging social events
- Volunteering leave: Paid leave for volunteering activities
- Corporate social responsibility: Opportunity to support and impact social environmental causes
Languages
- Maltese
- English
