Job Description
We are currently seeking a Chef de Rang to join our team on a full-time basis.
Responsibilities
- Performing all duties corresponding to the station/area where s/he is assigned by a supervisor as per the departmental standards
- To liaise with the Supervisor / Manager on duty in the departments ensuring good communication and cooperation at all times
- Be welcoming and professional at all times
- To organise and assist with all mise–en–place, cleaning and service of back-of-house and dining area
People
- Promoting the services and facilities of the Hotel to guests, and visitors
- Assisting the Kitchen staff with the preparation of the daily buffet
- Greeting guests upon arrival at the outlet
- Taking food and beverage orders, utilising suggestive selling techniques in a timely manner
- Anticipating guests’ needs and responding promptly and efficiently
- Being familiar with all Hotel services and local attractions to respond to guest inquiries
- Handling guest complaints politely, ensuring guest satisfaction
Customer
- Inputting orders into the POS system or using legible document orders when the system is down
- Being knowledgeable of the POS and manual systems procedures in relation to billing procedures
- Preparing bills and presenting them to guests for payment
- Being knowledgeable on all food and beverage items especially allergens served in all the F&B outlets
Quality
- Acquiring and using names of regular guests
- Inspecting the outlet for cleanliness, working condition and proper furniture / equipment set up. Reporting and rectifying any deficiencies with the respective department
- To demonstrate excellent detail and ability to work under pressure
- Impeccable appearance of personal grooming
- A willingness to undertake further training as appropriate and adopt new procedures when required
General Requirements
- Comply with all company policies of the Grand Hotel Excelsior
- Comply with all systems and procedures as laid down by the General Manager, and Food and Beverage Manager
- Maintain a high standard of personal appearance and hygiene at all times
- Participate in Health and Safety training and have complete and up-to-date knowledge of Hotel emergency and evacuation procedures
- The company reserves the right to add and amend any duties or responsibilities at its discretion
