Job Description
About Us
So City Hotel is a charming 3-star hotel located in the heart of Malta, offering a blend of modern comfort and classic hospitality. We pride ourselves on providing an exceptional guest experience, and our dedicated team plays a crucial role in ensuring this.
Role Overview
We are seeking a friendly and professional Front Desk Receptionist to join our team. As the first point of contact for our guests, you will be responsible for delivering outstanding service and ensuring a smooth check-in and check-out process.
Key Responsibilities:
- Greet and welcome guests with a warm and friendly demeanour.
- Perform check-in and check-out procedures efficiently.
- Handle guest inquiries and provide information about the hotel, local attractions, and services.
- Manage reservations and room assignments using the Opera Property Management system.
- Process payments and handle cash transactions accurately.
- Address and resolve guest complaints or issues promptly and professionally.
- Maintain a clean and organized front desk area.
- Collaborate with other hotel departments to ensure guest satisfaction.
Qualifications:
- Language skills: Proficiency in Italian, Spanish, or French is highly desirable. English is a must.
- Experience: Previous experience using the Opera Property Management system is ideal.
- Strong communication and interpersonal skills.
- Excellent customer service skills with a positive and welcoming attitude.
- Ability to multitask and work efficiently under pressure.
- Flexibility to work various shifts, including weekends and holidays.
- A professional appearance and demeanour.
Why Join Us?
- Opportunity to work in a dynamic and friendly environment.
- Career growth and development opportunities.
- Be part of a team dedicated to providing exceptional guest experiences.
Join us at So City Hotel and help create memorable experiences for our guests from around the world! Apply Now!
