Job Description
ST Hotels is currently looking for an Operations Manager to join their team on a full-time basis.
Responsibilities
- Developing and implementing strategies that will ensure a positive experience that exceeds guest’s expectations
- Work collaboratively with all department managers overseeing every aspect of a hotel to ensure smooth operations
- Plan and organize the housekeeping and catering activities in a hotel
- Anticipate all guest needs and respond promptly and accordingly
- Establish and maintain standards for staff performance and customer service
- Maintaining full knowledge of all inner workings of the hotel, including room rates, hotel policies, specials, availabilities, VIP guests, hotel events, and more
- Staffing the hotel appropriately
- Reviewing employee behaviour, appearance, and performance
- Conducting daily meetings to ensure that all departments are in working order
Requirements
- Strong leadership skills
- High level of responsibility and accountability
- Strong management, communication, problem-solving and organizational skills
