Job Description
As a Shop Manager, the employee is responsible for the whole of operation of the Shop. The Shop Manager leads the team to run a smooth operation.
The Shop Manager’s duties include.
- Customer care
- All customers are being always given an excellent customer care experience.
- Any customer suggestions or complaints are followed up accordingly.
- Products
- All shelves must be stocked according to company guidelines.
- Ordering of stock to make sure that adequate stock levels are maintained.
- Checking deliveries against invoices to make sure that all items have been received according to what have been ordered.
- Making sure that all items listed on the invoice have been delivered.
- All prices are updated and checked continuously to make sure that they are correct and that all products have their price displayed.
- Monitor stocks and take an active part in the stock-taking process.
- Meeting targets
- Achieving sales targets.
- Achieving bottom-line targets.
- Working on increasing number or receipts and average spent.
- Reports
- Compiling rosters according to shop needs to be adequately always staffed whilst keeping hours within the budgeted hours.
- Filling up daily sales reports as requested.
- Preparing reports that might be requested from time to time.
- Leading employees
- Leading by example at all times and set high standards of operation among the team.
- Making sure that the team is working in an efficient and effective manner.
- Monitoring team performance and conduct the necessary performance evaluations.
- Identifying individuals who have the potential for advancement and liaise with the HR department to plan their training.
- Inform Human Resources of any changes in employee statuses.
- Policies and procedures
- Making sure that all Health and Safety policies are adhered to.
- Monitors that all checklists are filled in correctly and in a timely manner.
- Makes sure that all company policies are implemented and followed.
- Others
- All areas are kept tidy and clean at all times.
- Support other outlets in any help might need.
- Identify local market trends and monitor competitors.
- Visit the shop in emergency situations.
- Spot checks of cash to make sure that they are not over or under
- Following up on any action points related to financial or operational performance highlighted by senior management.
