Job Description
Company Description
We are Tipico, the leading sports betting provider in Germany and one of the most exciting tech companies in the industry. We are fueled by our passion for the perfect product, using the newest tech stack to make advances every single day. Our culture is bursting with energy and ambition where we generate intense moments of Spannung, thriving through our values of trust, progress, and passion. We push the limits of what’s possible because we believe that when adrenaline meets progress, awesome things happen.
Role Description
You would call yourself a detail-oriented professional who provides high-quality work and thoroughly follows set procedures? Do you enjoy optimizing procedures, as well as providing and enhancing trainings? Are you confident in your knowledge of responsible gaming matters? Then the role as Responsible Gaming Specialist (m/f/x) might be exactly what you are looking for! Your collaborative and self-driven nature will pave the way to working closely with the Responsible Gaming Team Lead as well as other Senior professionals to ensure compliance, reduce errors, suggest process improvements, and document guidelines to achieve excellence within our Customer Operations.
Are you ready to turn up the power and bring the thrill of Spannung into your working life? Then show us your game face – because we’re looking for a as Responsible Gaming Specialist (m/f/x) to join the team!
Your Playing Field
- You will be working closely with the Player Safety Management, to execute the Responsible Gaming (RG) strategy and reach set targets, while acting as a reference on complex RG escalations.
- A close collaboration with the Team Leads will help you to optimize procedures and training material to increase quality.
- You provide excellent Training to enhance the skills and knowledge of the RG team to prevent compliance violations and minimize human errors within the RG area.
- Implementing and overseeing quality, monitoring processes, as well as ensuring that set procedures are up to date with current business workflows and Compliance Guidelines is a crucial part of this role.
- You analyze data on a regular basis to optimize the product, reach objectives and identify areas for improvements in the RG department.
Qualifications
Which skills should you bring to the pitch?
- Experience. You bring some years of relevant experience in Responsible Gaming, and/or Player Safety within the iGaming industry.
- Language skills. English is the official language in our Malta office, therefore fluent English language skills are essential. However, as the #1 sportsbetting provider in Germany, German language skills equally important.
- Analytical. You have a very analytical approach of using data and facts to achieve improvement and further development.
- Quality and ownership. With a high attention to detail and the drive to follow set procedures, you provide high-quality work. You own your decisions and take responsibility for your work.
- Self-driven. You are an eager and motivated professional who can identify potential needs and gaps combined with being an advocate for collaboration to find the best solution possible.
- Open to change. You maintain a flexible and open mindset that allows you to adapt easily to changing situations and circumstances.
Additional Information
This is how we score with you
- Established international group. We have a solid foundation on which to grow.
- Personal and Professional Growth. We offer you opportunities to develop and grow to unlock your potential.
- Relocation support. To make your move to Malta as smooth as possible.
- Competitive package. We care for our employees, offering an indefinite contract, competitive salary, insurance (private health, dental, private accident, sickness and life), and free parking.
- On-site childcare. We’ve got a game plan to support you and your 3+ year old kids.
- Sports incentive. We want you to remain active and will subsidize a gym membership of your choice.
- Modern offices. Our very own Tipico tower provides an open-plan space with the latest technology.
- Events. Sponsored charity and team gatherings, we like to have fun together as one team and reinforce our connections.
- Supportive Environment. We believe in collaboration and working together as a team but we also give importance to the uniqueness of each and every one of us.
Think a career at Tipico’s right for you? Apply now and join our winning team!
If you have any questions or comments about this role, our TA team is happy to help you! Feel free to reach out to us on our social media channels
We look forward to your application!
