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Senglea Hotel Operations Ltd Front Office Supervisor
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Job Description
Against a backdrop of historical fortress walls blended with bespoke interior design and luxury features, this luxurious boutique hotel, opening its doors soon will truly be a hotel with a difference, offering 21 suites ranging from 40 square metres to an impressive 130 square metres, having unobstructed views of the Grand Harbour and the surrounding marina.

The suites have been designed with the discerning traveller in mind, having all amenities available in-room. Extravagant free standing baths and walk-in showers, make the stay all the more comfortable in a historic yet luxurious setting.

The design juxtaposes what is truly old and of historic value from the new, blending natural and traditional materials with modern clean lines. With large communal spaces, high vaulted ceilings and ample natural light, a minimalistic design was enough to create a luxury environment.

The hotel will also offer guests a swimming pool, tucked discreetly on the rooftop of the annex building with a terrace overlooking the picturesque view of Vittoriosa and Cospicua.

The hotel will also offer a bistro, bar and cafeteria, as well as a board room for small conferences. The rooftop terrace is being tastefully converted to accommodate events for up to 1,000 guests, overlooking the Three Cities with views extending as far as Valletta, ideal for weddings, special events and corporate functions.

We are now in the process of hiring a Front Office Supervisor to be part of the team during and after the pre-opening process.

Duties and Responsibilities
As a Front Office Supervisor, you will oversee the front office activities between the guest, the hotel, and the various hotel departments. A Front Office Supervisor is responsible for supervising the activities that create the first impressions of our guests and, therefore, must perform the following tasks to the highest standards:
  • Supervise front desk and concierge operations during your assigned shift to a consistently high standard
  • Ensure your shift team have an current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
  • Advise your shift team of any special events or VIP guests in the hotel that day
  • Monitor the appearance, standards, and performance of team members with an emphasis on training and team work
  • Maximize sales revenues through up-selling and marketing program
  • Manage guest requests, inquiries, and complaints promptly and completely
  • Maintain the professional appearance of the front desk with a focus on hospitality and guest service

Required Skills and Experience
To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
  • Front Office experience in the hotel, leisure, and / or retail sector
  • Strong commercial/business awareness and demonstration of sales capabilities
  • Calm, organized work ethic with the ability to prioritize and meet deadlines
  • Excellent supervisory, inter-personal, and communication skills
  • A passion for delivering exceptional levels of guest service
  • Knowledge of Optima PMS is considered an asset, however, not fully required as training will be provided.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
  • A relevant supervisory/management certificate/diploma or degree

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the job.
How To Apply
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