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Senglea Hotel Operations Ltd Front Office Receptionist / Concierge
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Job Description
Against a backdrop of historical fortress walls blended with bespoke interior design and luxury features, this luxurious boutique hotel, opening its doors soon will truly be a hotel with a difference, offering 21 suites ranging from 40 square metres to an impressive 130 square metres, having unobstructed views of the Grand Harbour and the surrounding marina.

The suites have been designed with the discerning traveller in mind, having all amenities available in-room. Extravagant free standing baths and walk-in showers, make the stay all the more comfortable in a historic yet luxurious setting.

The design juxtaposes what is truly old and of historic value from the new, blending natural and traditional materials with modern clean lines. With large communal spaces, high vaulted ceilings and ample natural light, a minimalistic design was enough to create a luxury environment.

The hotel will also offer guests a swimming pool, tucked discreetly on the rooftop of the annex building with a terrace overlooking the picturesque view of Vittoriosa and Cospicua.

The hotel will also offer a bistro, bar and cafeteria, as well as a board room for small conferences. The rooftop terrace is being tastefully converted to accommodate events for up to 1,000 guests, overlooking the Three Cities with views extending as far as Valletta, ideal for weddings, special events and corporate functions.

We are now in the process of hiring a team of Front Office Receptionist / Concierge both full and part-time to be part of the team during and after the pre-opening process.

Duties and Responsibilities
As a Front Office  Receptionist / Concierge, you will be the person who creates the activities that create the first impressions of our guests and, therefore, must perform the following tasks to the highest standards:
  • Process all guest check-ins by confirming reservations in computer system
  • Verifying guest identity, requesting form of payment, assigning room, and issuing room key in accordance with property policies and procedures. 
  • Operate telephone switchboard station. 
  • Respond to and resolve guest requests, including wake-up call requests. 
  • Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. 
  • Review shift logs / daily memo books and document pertinent information in logbooks. 
  • Process all payment types such as room charges, cash, checks, debit, or credit. Count and secure bank. 
  • Complete end-of-day activities including posting charges to accounts, completing cashier and closing reports, running night audit backup, and roll the date. 
  • Print and fold folios and ensure that they are placed under each guest room door the night before check-out.
  • Maximise sales revenues through up-selling and marketing program
  • Manage guest requests, inquiries, and complaints promptly and completely
  • Assist with guests luggage

Required Skills and Experience
To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
  • Front Office experience in the hotel, leisure, and/or retail sector
  • Strong commercial/business awareness and demonstration of sales capabilities
  • Calm, organised work ethic with the ability to prioritize and meet deadlines
  • Excellent inter-personal, and communication skills
  • A passion for delivering exceptional levels of guest service
  • A true desire to satisfy the needs of others in a fast paced environment.
  • Refined verbal and written communication skills
  • Ability to stand for long periods of time
  • Knowledge of Optima PMS is considered an asset, however, not fully required as training will be provided.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the job.
How To Apply
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